Privacy Policy

Privacy Policy – JDS Firewood Limited

Last updated: 3 January 2026

JDS Firewood Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or interact with us.

1. Personal information we collect

We may collect personal information including, but not limited to:

Your name
Email address
Phone number
Delivery address
Order details and purchase history
Delivery instructions or customer notes
Communications with us (email, phone calls, contact forms)

We may also collect technical information automatically when you visit our website, such as:

IP address
Browser type and device information
Pages visited and actions taken on our website

2. How we collect information

We collect personal information when you:

Place an order through our website
Sign up to our email list or promotional offers
Contact us via phone, email, or website forms
Interact with our website through cookies and tracking technologies

3. How we use your information

We use your personal information to:

Process and deliver orders
Communicate with you about orders and deliveries
Send marketing emails, promotions, and subscriber offers
Improve our website, services, and customer experience
Measure and improve advertising performance
Retarget website visitors with relevant advertising

4. Marketing and advertising

We may use customer information for marketing purposes, including email marketing and online advertising.

We use advertising platforms such as Google Ads and Meta (Facebook) Ads, which may use cookies or similar technologies to show relevant advertisements to people who have visited our website.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

Improve website functionality and performance
Understand how visitors use our website
Support marketing and advertising activities

We may use services such as Google Analytics, Google Ads, and the Meta (Facebook) Pixel.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions.

For more information, please see our Cookie Policy.

6. Sharing your information

We may share personal information only where necessary, including with:

Shopify (website hosting, checkout, customer management)
Email and marketing tools provided through Shopify
Google and Meta advertising platforms
Xero accounting software
Our accountants and professional advisers
Employees or delivery staff (limited to information required to perform their role)
Delivery contractors, where applicable

We do not sell personal information to third parties.

7. Storage and security

Personal information is stored securely using trusted platforms such as Shopify and Xero.

Access to personal information is restricted to authorised personnel and service providers who require it to perform their role. We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

8. Retention of information

We retain personal information indefinitely unless you request its deletion, subject to any legal or accounting obligations that require us to retain certain records.

9. Your rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of any incorrect personal information
Request deletion of your personal information where legally permitted

10. Contact us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

JDS Firewood Limited
Email: admin@jdsfirewood.co.nz

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.