Delivery FAQ
Delivery FAQ
1. Is delivery free?
Delivery is free for addresses within a 30km radius of our facility at Fernhill.
2. Can you hold the wood for delivery at a later date?
Unfortunately, we do not have the capacity to store orders for a later delivery date due to large volume movements, delivery’s are to be carried out within 2 weeks of the order date.
3. What are the delivery charges for distances beyond 30km?
Delivery costs are calculated automatically at checkout based on your distance:
- 31km to 35km: $30
- 36km to 40km: $40
- 41km to 50km: $50
- 51km to 60km: $60
- 61km to 70km: $70
Unfortunately, we are not able to deliver for distances over 70km.
Note: Website might fail to automatically calculate and add the delivery fee (if applicable) at checkout, this will be added manually when we are booking in delivery.
Delivery fees apply to each trip the truck takes eg. A two-cord order 35km from our yard would have two $30 delivery fees (our trucks hold 1 full cord)
Delivery distances are calculated using Google maps, picking the shortest distance from our production yard located at 2060 SH50 Fernhill Hastings.
3. How will delivery be arranged?
One of our friendly staff members will contact you to schedule a convenient delivery time.
4. What if I need help with delivery costs?
If you have any questions about delivery fees or distances, feel free to get in touch, and we’ll be happy to assist!